Cancellation Policy

If you are unable to make your appointment due to other commitments, please contact the centre giving at least 24 hours' notice.

Our clinicians often have a waiting list and therefore your appointment time might be greatly appreciated by someone else. 

If you do not provide 24 hours' notice, or fail to attend your scheduled appointment, you may be charged 50% of your appointment cost. We would however much rather rearrange your appointment, so please contact the clinic by phone (leaving a voicemail if no answer) or via email, as soon as you know you can't make your appointment. 

Should you fail to attend on multiple occasions, we retain the right to ask for full payment at the time of booking. This is for anyone who repeatedly cancels giving less than 24 hours' notice, or did not attend their booked appointment. 

To help reduce wasted appointment slots, we text and email all clients 48 hours before their appointment day. We urge everyone to check the time and date stated on their reminder messages and to contact the clinic if it is different to what you were expecting.

If you have any questions, or require more information, please contact the centre directly via:

 02380 475637