Ticket Operations & Reporting Manager

The Role

We are looking for a detail-driven and fan-focused Ticket Operations & Reporting Manager to lead all ticketing activity across matches and major events at Utilita Bowl. You will own the SecuTix platform, deliver data-led insights, and ensure a seamless end-to-end customer journey that drives both operational excellence and commercial performance.

Key responsibilities:

• Lead and manage all ticketing operations, including event builds, pricing, inventory and access control

• Act as the primary administrator for SecuTix, ensuring accuracy and optimisation

• Oversee matchday and event ticketing delivery, including entry systems and customer flow

• Produce sales analysis, performance reports and post-event insights

• Support dynamic pricing, promotions and upsell strategies alongside Marketing and Commercial teams

• Manage internal ticket allocations (partners, media, VIPs and staff) in a structured and auditable way

• Ensure GDPR-compliant data capture and contribute to CRM and fan engagement activity

• Identify and implement efficiencies across ticketing systems and processes

• Support reporting and data visualisation workstreams within wider digital transformation projects

The opportunity:

This is a fantastic opportunity to join Hampshire Cricket as Ticket Operations & Reporting Manager at a time of significant growth and opportunity for the Club. With a packed events calendar, an Ashes Test on the horizon, and expanding engagement across domestic and international fixtures, growing audiences and delivering great fan experience within ticketing is a core pillar of the Club’s strategy.

You will lead and manage the Club's ticketing operations, overseeing all elements of platform setup and partner relationships, and leading insight-led decision-making from the reporting systems you oversee.

This is a hands-on, service-driven role with a clear focus on growing revenue, improving efficiency, enhancing fan satisfaction, and driving continuous improvement.

Hours: Monday – Friday, 9am–5pm, with regular evening and weekend work during the season for matchdays and major events.

Location: Utilita Bowl, Botley Road, West End, Southampton, SO30 3XH.

How to apply: 

If you would like to be considered for this role, click here

More information:

Equal opportunities:

Utilita Bowl is an equal opportunity employer. We are committed to employment practices and behaviours that encourage diversity, promote equality of treatment, and eliminate unlawful and/or unfair discrimination. If you would like to request any accommodations from application through to interview, please email [email protected]  

We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. 

Considerations 

All applicants must provide evidence to demonstrate that they have the Right to Work in the UK. 

Utilita Bowl is an equal opportunity employer. We are committed to employment practices and behaviours that encourage diversity, promote equality of treatment, and eliminate unlawful and/or unfair discrimination. If you would like to request any accommodations from application through to interview, please email [email protected]

We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our organisation.