Privacy Policy
Updated: October 2025
Hampshire Stadium Limited is committed to protecting your personal data and respecting your privacy rights. This privacy policy sets out the purposes and lawful bases on which any personal data we collect from you, or that you provide to us, will be processed by us here at Utilita Bowl.
The term 'Utilita Bowl' incorporates all legal entities and services under the public limited company 'RB Sports & Leisure Holdings PLC’ of Botley Road, West End, Southampton, Hampshire, SO30 3XH.
This scope of this main policy covers our website and main marketing activities.
Below this main policy, you will find a link to our supplementary cookie policy.
Who we are
We are Hampshire Stadium Limited (“Utilita Bowl”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 04343355 and we have our registered office at Utilita Bowl, Botley Road, West End, Southampton, England, SO30 3XH. The term Utilita Bowl incorporates all legal entities and services under the public limited company Hampshire Sport and Leisure Holdings Limited of Botley Road, West End, Southampton, Hampshire, SO30 3XH.
Utilita Bowl includes the following legal entities:
- Hampshire Stadium Limited
- Hampshire Cricket Company Limited
- Hampshire Lease Company Limited
Please note that any queries relating to Hilton hotel, spa or Beefy’s by Lord Botham should be directed to the Hilton Southampton – Utilita Bowl, except in the situations set out below. Please see Hilton’s Global Privacy Statement for more information on this.
What we do
We are the south coast’s premier international cricket, music and leisure destination. We are committed to protecting the privacy and security of the Personal Data we process about you.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
Purpose of this privacy notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
Who this privacy notice applies to
This privacy notice applies to you if:
- You visit our website
- You enquire about or purchase our products and/or services
- You sign up to receive newsletters and/or other promotional communications from us
- You use our Utilita Bowl App
- You visit our venue or one of the businesses onsite
What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data, we collect see the table below in the section entitled ‘Purposes and lawful bases.”
How we collect your Personal Data
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
- Hilton Southampton – Utilita Bowl
- England and Wales Cricket Board
- Hampshire Cricket Board
- Seat Unique
- Other Advertised Third Parties for Shared Competitions
Purposes and lawful bases
We will only use your Personal Data when the law allows to do so. When you interact with us online or in-person, please see the table below to learn more about the types of Personal Data we collect, why we may collect and our lawful basis for doing so. In some instances, when you use our services, we may request additional information from you. Please see the relevant sections below.
Please note that reference to “All” service areas include the following Utilita Bowl entities:
- Hampshire Lease Company;
- Hampshire Stadium Limited;
- Hampshire Leisure Hotels Limited (Spa, Restaurant & Golf) and
- Hampshire Cricket Company.
General Services
Where we process your Personal Data it is likely to be done under one of the following purposes. In some instances where we are processing your personal data in a way that is unique to a service area, you will find this in the relevant table below, otherwise please see the “General Services” table for information on how we process your Personal Data.
When you use our website we process the following information about you:
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Categories of individuals
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Relevant service areas
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Website visitors
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All
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For the website forms: name, email address
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To respond to your queries raised in the venue, online, social media or over the phone
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Legitimate interests to assist you with your queries and help to improve our services
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Website visitors
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All
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Name, email address, postcode
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To send you our newsletters and other promotional material
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Consent
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Website visitors
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All
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IP address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access this website
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To monitor use of our website and prevent unauthorised access and modifications to systems
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Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
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Customers/visitors
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All
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Name, last name, email address, phone number, dietary restrictions
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To make reservations with one of our services
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Legitimate interests to be able to make reservations at Utilita Bowl
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Online store customers
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Stadium
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Name, email address, phone number, delivery address
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To fulfil and deliver products and services you have ordered, to facilitate other services that we provide
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Performance of a contract
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Online store customers
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Stadium
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Payment details including name, billing address, card details
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To process payments
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Performance of a contract
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Gift voucher
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Spa, Restaurant & Golf
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Payment details including name, billing address, card details
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To process payments
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Performance of a contract
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Tickets
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Stadium
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Email address, password, title, full name, date of birth, address, phone number
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To take payments for purchases (tickets)
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Performance of a contract
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When you visit us in-person or make purchases from our on-site store:
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Categories of individuals
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Relevant service areas
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Venue visitors
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All
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Name, email address
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To allow you to connect to our venue Wi-Fi
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We rely upon your consent to grant you access to our Wi-Fi
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Venue visitors
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Stadium
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Images and videos (via CCTV)
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To provide a safe environment at our venue and to maintain a footage in the case of legal or civil proceedings
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Legitimate interests to provide a safe and secure environment for our visitors and to maintain appropriate records in the event that we need to commence or respond to and manage any legal proceedings or requests for footage
Additionally, for the prevention and detection of crime
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Venue visitors
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Stadium
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Image and audio (via bodycams)
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To provide a safe environment at our venue and offer additional protection to our staff in the event of an incident
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Legitimate interests to provide a safe and secure environment for our visitors and to maintain appropriate records in the event that we need to commence or respond to and manage any legal proceedings or requests for footage
Additionally, for the prevention and detection of crime
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Venue visitors and guests visiting head office
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Stadium
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Name, email, phone, car reg, picture
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Visitor sign-in, provide a safe environment at the venue and ensure (where appropriate) that only verified individuals are entering the site
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Prevention and detection of crime
Legitimate interests to ensure no unauthorised people gain access to Utilita Bowl’s head office
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Utilita Bowl store customers
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Stadium
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Name, email address, phone number, delivery address
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To fulfil and deliver products and services you have ordered, to facilitate other services that we provide
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Performance of a contract
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Utilita Bowl store customers
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Stadium
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Payment details including name, billing address, card details
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To process payments
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Performance of a contract
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Venue visitors
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Stadium
Hotel
Cricket
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Images
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To create promotional material
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It is in our legitimate interests to process this personal data to promote our venue.
Consent
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Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
Stadium
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Categories of individuals
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Customers
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Name, email, contact number
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To deal with your queries regarding Vitality Blast fixtures
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Legitimate interests to offer you latest information regarding Vitality Blast fixtures
Consent
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Hampshire Cricket Members
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Email address, password, title, full name, date of birth, address, phone number
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To sign you up with an account
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Legitimate interests to allow you to create an account to buy and manage Utilita Bowl memberships
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Hampshire Cricket Members
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Email address, password, title, full name, date of birth, address, phone number
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To fulfil your order
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Performance of contract
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Hampshire Wellbeing Centre
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Categories of individuals
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Clients
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Name, email, contact number, enquiry
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To deal with your enquiries regarding Hampshire Wellbeing Centre
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Legitimate interests to be able to respond to your queries
Consent
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Clients (patients)
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Title, name, address, date of birth, telephone, email, sex, occupation, emergency contact, signature
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To register you as a client (patient)
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Performance of contract
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Cricket
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Categories of individuals
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Junior Players & Parents
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First name, surname, address, date of birth, medical information, school, parent name, parent address.
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To register a player for assessment days, coaching and matches
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Performance of a contract
Consent
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Boundary Lakes Members
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Categories of individuals
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Golf bookers and members
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Email address, title, full name, date of birth, address, phone number
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To sign you up for a membership
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Performance of a contract
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Golf bookers and members
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Email address, title, full name, date of birth, address, phone number
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To offer you coaching
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Legitimate interest to offer you opportunity to enquire and make bookings to golf coaching
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BEEFY’s by Lord Botham Restaurant
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Categories of individuals
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Online Restaurant Bookers
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Email address, title, full name, date of birth, address, phone number
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To take table bookings online
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Performance of a contract
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Online Restaurant Bookers
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Email address, title, full name, date of birth, address, phone number
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To promote restaurant events and offers and events at Utilita Bowl
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Legitimate interests to promote our restaurant and provide you information relating to offers and events
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Eforea Spa
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Categories of individuals
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Categories of Personal Data
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Purpose of Processing
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Lawful Basis
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Online Spa Bookers
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Email address, title, full name, date of birth, address, phone number
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To take Spa bookings online
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Performance of a contract
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Online Spa Bookers
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Email address, title, full name, date of birth, address, phone number
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To promote spa offers and events at Utilita Bowl
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Legitimate interest to promote spa offers and related events at Utilita Bowl
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Sharing your Personal Data
We may share your Personal Data with our carefully selected third parties. These include:
- Credit card companies and other payments processing providers in order to facilitate your transaction. These third parties will be responsible for the handling of your personal data for these purposes and their privacy notices set out how they will do this;
- Companies that facilitate making reservations for example Sevenrooms;
- Database system providers;
- Website developer Adido;
- Our App developer InCrowd;
- Our marketing agency; and
- Third party companies in the event that we are involved in a corporate transaction, such as an actual or potential merger, joint venture, consolidation or asset sale. We may, from time to time, expand or reduce Utilita Bowl and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to the part of our business that is being transferred, be shared alongside that. The new owner or newly controlling party will be permitted to use that personal data only for the purposes for which it was originally collected by us.
We may also share your personal data within Utilita Bowl group companies.
Children’s Personal Data
Utilita Bowl only collects personal data from children under the age of 13 with the consent of a parent or legal guardian. Whilst persons aged 13 or under may of course visit our website, we are not by default collecting any other information (other than the IP addresses) that could determine your age or personally identify you, unless you choose to provide this information via one of our forms.
How long we keep your Personal Data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.
International Transfers
Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK.
We have taken appropriate steps to ensure that the Personal Data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:
- Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
- We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. (A copy of the IDTA can be found here international-data-transfer-agreement.pdf (ico.org.uk)).
Your rights and how to complain
You have certain rights in relation to the processing of your Personal Data, including to:
You have the right to know what personal data we collect about you, howfun we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
- Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you.
You have the right to have any incomplete or inaccurate information we hold about you corrected.
- Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
- Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
- Right to restrict processing
You have the right to restrict our use of your Personal Data.
You have the right to ask us to transfer your Personal Data to another party.
- Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
- Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
- Right to lodge a complaint
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:
Contact us | ICO
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
How to contact us and our Data Protection Officer
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Utilita Bowl
Botley Road, West End
Southampton
England
SO30 3XH
We have also appointed a Data protection Officer (“DPO”). Our DPO can be contacted at [email protected].
Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified October 2025.
