Hospitality FAQs

Find out all the answers to the important questions about Hospitality at Utilita Bowl below.

 

Hospitality FAQs

What is the refund policy?

Once a booking has been made, this is considered non-refundable unless agreed by the Hospitality Sales Team in exceptional circumstances.

The refund policy regarding adverse weather can be found here.

What time does Hospitality open and close?

Opening and closing times will vary dependant on the competition/fixture you are attending.

Typically, gates and Hospitality will open:

- 120 minutes prior to the match commencing for an international fixture.

- 90 minutes prior to the match commencing for a T20 Vitality Blast and The Hundred fixture.

- 60 minutes prior to the match commencing for a One-Day Cup and County Championship fixture.

These times are subject to change.

For all fixtures, bars will close 30 minutes after the match finishing and all Hospitality areas will close 60 minutes after the match finishing.

These times are subject to change dependant on a match finshing eariler than anticipated.

What is the dress code?

Dress code for all Hospitality areas is smart casual. No running trainers, flip flops, sportswear (including club shirts) or ripped jeans are permitted. Tailored shorts are permitted.

All guests must comply with the venue's dress code, failure to do so will result in access to the Hospitality area being denied.

When and how will I get my Hospitality tickets?

Hospitality tickets will be emailed to you two weeks prior to the fixture you are attending.

If you are attending The Hundred, tickets will be made available via The Hundred app two weeks prior to the fixture you are attending. Further instructions on how to access your tickets will be emailed to you after your booking is made.

Can I park at Utilita Bowl?

Parking is available for certain Hospitality guests, dependant on the package you have purchased. If parking is included in your package, then you will have access to one parking pass per four guests within your booking.

Do I need to let you know my dietary requirements?

We encourage for any dietary requirements to be communicated prior to the day you are attending. An email, including the menu as well as a form to declare any dietary requirements will be sent to you six weeks prior to the fixture you are attending.

Whilst we do our best to accomodate any requests made on the day, we cannot guarantee all dietary requirements will be able to be catered for.

Are all Hospitality areas accessible via wheelchair?

Yes, all Hospitality areas are accessible including our viewing platforms. If you are concerned about your visit, please contact the Hospitality Sales Team on 023 8047 5619.

Are Children welcome in Hospitality?

Utilita Bowl welcomes guests of all ages including in our Hospitality areas.

What are the payment terms of my Hospitality booking?

Payment is due at the point of the booking. Alternatively, if you have requested to be invoiced for your Hospitality booking, then payment is required within fourteen days of the invoice being issued.

I have already purchased general admission tickets; can I upgrade to Hospitality?

Yes, if you wish to upgrade from general admission to Hospitality, then please contact the Hospitality Sales Team on 023 8047 5619.

Where is the best place to meet my guests?

The best location to meet your guests would be outside the West or East Gates, dependant on the location of your hospitality booking. All guests require a ticket to enter the stadium.

Is anything sent to me via post before arriving at the ground?

Utilita Bowl will not post tickets, wristbands or lanyards to you unless otherwise specified. Tickets will be emailed and any wristbands or lanyards will be handed to you in person once you arrive at your Hospitality area.

I have a question that has not been covered in the above, who do I ask?

For any further questions, please email hospitality@utilitabowl.com

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