FAQs
Cancellation policy
If you are unable to make your appointment due to other commitments, please contact the centre giving at least 24 hours' notice.
Our clinicians often have a waiting list and therefore your appointment time might be greatly appreciated by someone else.
If you do not provide 24 hours' notice, or fail to attend your scheduled appointment, you may be charged 50% of your appointment cost. We would however much rather rearrange your appointment, so please contact the clinic by phone (leaving a voicemail if no answer) or via email, as soon as you know you can't make your appointment.
Should you fail to attend on multiple occasions, we retain the right to ask for full payment at the time of booking. This is for anyone who repeatedly cancels giving less than 24 hours' notice, or did not attend their booked appointment.
To help reduce wasted appointment slots, we text and email all clients 48 hours before their appointment day. We urge everyone to check the time and date stated on their reminder messages and to contact the clinic if it is different to what you were expecting.
Directions
Upon entering the grounds follow the road up, driving past the turnstiles, until you reach Car Park 6, which will be on your right. From here you will be able to access either of our two sites; The Hampshire Wellbeing Centre and The Hampshire Wellbeing Suites. The site map showing this can be found, below.
The Hampshire Wellbeing Centre is located in the building immediately adjacent to Car Park 6.
The Hampshire Wellbeing Suites are located in the Colin Ingleby-MacKenzie stand that is accessed via the Utilita Bowl’s East Gate, also next to Car Park 6. To access this gate you may need to use a QR Code that will be sent to you with your appointment reminder. If you do not have it with you on the day, please push the call button at the gate and a member of the security team will grant you access.
The clinic has ample free parking, changing rooms with a shower and has full access for disabled users.
Our comfortable waiting areas also allow for free Wi-Fi access.
For information on getting to Utilita Bowl itself, please see below.
If we haven't been able to answer your query, please do not hesitate to contact the centre directly via 02380 475637 or enquiries@hantswellbeingcentre.com.
