Utilita Bowl welcomes everyone and is committed to ensuring the stadium is open and welcoming to all supporters. Should you have any concerns about your visit or specific request to make your visit more comfortable, please contact our team at enquiries@utilitabowl.com.
Website
Our website provides an inclusive online experience to enable website visitors to access online content and services barrier-free. As part of our diversity and inclusion strategy, website visitors are now able to access a wide range of accessibility and language support tools to customize their digital experience through Recite Me assistive technology.
The Recite Me assistive toolbar includes screen reading functionality, multiple reading aids, customizable styling options an on-demand live translation feature that boasts over 100 languages including 65 text-to-speech and styling options.
The toolbar can be accessed by clicking the person button on any of our webpages.
Our aim is to make our website as accessible as possible to the widest range of visitors and customers. At the centre of everything we do is the act of communication so communicating as effectively as possible is paramount for us.
This means considering the specific needs of those with visual or physical impairments, learning difficulties and other forms of disability. In addition it means having an understanding of different browser technologies. Our site has been produced to meet current best practices and guidelines.
The benefits of this approach:
- The site is available to as wide an audience as possible and across a variety of technologies.
- The site meet guidelines for those users who may have impairments and difficulties using the web.
- The site loads quicker and uses less bandwidth.
All web sites that are owned by UK businesses need to comply with the Disability Discrimination Act – The DDA. The Disability Discrimination Act 1995 – was introduced with the intention of comprehensively tackling the discrimination which many disabled people face. The part of the DDA that states web sites must be made accessible came into force on 1 October 1999 and the Code of Practice for this section of the Act was published on 27 May 2002.
Ticketing
Buying International Tickets
You can purchase Accessible Tickets for International Matches through our Ticket Ballot. Please complete the relevant section of the form to request wheelchair accessible, level entry or front row seats. All tickets will be allocated together, for wheelchair users guest seats will be positioned in the row in front of the Wheelchair Accessible Area.
Enter Ballot: www.utilitabowl.com/ballot
Buying Domestic Tickets
To purchase domestic tickets please email us at tickets@utilitabowl.com. A member of our team will provide you with a private link to purchase tickets and request companion seats and register your details to receive future information about accessible tickets. A member of our team will then be in touch to arrange purchase of tickets and any required companion seats.
Venue Experience
Parking & Access
Utilita Bowl provides blue badge parking and accessible bus services from local transport hubs. To purchase blue badge parking please contact our Ticket Office on 023 8047 2002 (opt 2) or email tickets@utilitabowl.com.
There are clearly marked accessible gates at all entrances, these entrances allow access to the Utilita Bowl’s famous berm, which provides a level surface around the entire ground.
Accessible lifts provide access to hospitality suites and the Roof Terrace and are positioned in the lobbies of the main stands, pavilion and hotel. Some areas of the ground, including pitch level require the navigation via a short flight of stairs.
Accessible Toilets
There are Accessible Toilets located around the ground, at both ends of the Shane Warne and Ingleby-Mackenzie Stands, in the pavilion and at the Hilton End. For some matches these toilets are controlled by radar key, if you have forgotten or do not have access to a radar key please ask an Information Steward.
Sensory Bags
Sensory bags, designed to add comfort and security to disabled supporters to perfect their matchday experience, are available to pre-book on a first-come, first-served basis.
These bags are designed to help fans, particularly those with autism, to enhance the matchday experience, making it more comfortable and enjoyable. Apply for a free bag by clicking here.
Assistance Dogs
Assistance Dogs are welcome at the ground.
Wheelchair Accessible Areas
Utilita Bowl has a number of Wheelchair Accessible Areas available to be booked for international matches or used on an unallocated basis for domestic games. These areas will be supported by a dedicated Matchday Steward and provide space for an essential companion to sit alongside. It should be noted that the vast majority of seats at Utilita Bowl are not covered.
Hearing Loops
Hearing loops are installed at all key customer service points across the stadium. Please tune to T to make use.
Audio Commentary
Live match commentary is available for supporters with visual impairments. Free in-ear radios can be collected from our Matchday Information Point in the Atrium. The radios give access to live BBC match commentary.
