FAQs

Explore frequently asked questions regarding eforea spa below. If you do not find the answer you require, please do not hesitate to contact our team.

Frequently Asked Questions - click the arrow to discover

What facilities do you have?

eforea spa is home to:

  • 8 Treatment Rooms
  • Transition Lounge & Deep Relax Room
  • Light & Dark Steam Rooms
  • Bio Sauna
  • Heated Stone Loungers
  • Experience Showers
  • Foot Spa
  • Feature Showers
  • Ice Fountain
  • Outside Spa Terrace with Jacuzzi
  • Hydrotherapy Pool
  • Nail Spa & Salon
  • Fitness Suite 
  • Spa Cafe
What are the opening hours?

eforea spa at Hilton Southampton - Utilita Bowl is open seven days a week.

9am – 8.30pm Monday - Saturday

9am-6pm Sundays

We welcome both members of the public and guests staying at the hotel.

Please note, the last booking time for a 50 minute spa treatment is 7.20pm and the latest possible booking time for a 30 minute treatment is 7:50pm Monday - Saturday.

What is the spa policy?

Booking in advance is recommended for both spa facility use and spa treatments to ensure availability. 

For treatment and spa day bookings on Bank Holidays there will be an additional fee charged per person.

Please note, the minimum age for all spa access including treatments, packages, spa days and spa breaks is 16.

To view eforea's full spa policy, please click here.

What equipment is in the spa gym?

The gym has a selection of exercise equipment including:

  • Treadmills
  • Cross Trainer
  • Rowing Machine
  • Exercise Bike
  • Free Weights
  • Kettle Bells
  • Cable Machine

The gym facilities also have a selection of accessories suited for your exercises including mats, step boxes and medicine balls. 

Do you offer memberships?

eforea spa has 3 membership options:

  • Total eforea
  • Spa Club
  • Gym  

Click here to find out more information about our memberships.

What if I’m late?

This may lead to your treatment time being reduced to prevent delays for the next guests. A reduction of price will not be valid if you are late.

What payment methods can I use?

We are a cashless venue so we ask for payment to be made via card/gift voucher

What is your cancellation policy?

We have a 48 hour cancellation policy to change or cancel your booking otherwise we will have to charge you for the full price of your spa day.

Do you have an age limit?

eforea facilites are open to anyone above the age of 16.

Guests aged 8-15 years can enjoy our Little Explorers Package, which entails two treatments of choice, in the Speed Spa. Please note guests under 16 years of age cannot use the facilities, due to health and safety.

If I book just a treatment, does this include spa access?

Spa access isn’t included when a treatment is booked however this can be added on additionally. Our spa sessions are from 09:00-13:30 or 14:00-18:00 and this is £69pp Monday-Thursday or £79pp Friday-Sunday. We also offer our twilight session which is from 18:30-20:30 and this is £35pp Monday-Thursday or £45pp Friday-Sunday. Sunday Twilight is 16:00-18:00pm.

Visiting eforea spa pregnant - what should I know?

Facility use when pregnant

Although you are more than welcome to visit our thermal facilities, there are some restrictions we would advise in relation to the facilities you can use. During pregnancy you will need to avoid any heat-based spa facilities such as our hot tub, Hydrotherapy pool, steam rooms, and sauna.

Despite the restrictions on heated facilities there are many other areas of the spa you can enjoy during your visit. If you are booking a pregnancy spa day you will be able to enjoy our relaxation rooms, foot spas, tepidarium loungers and loungers around the spa area.

Our spa team will be on-hand throughout the day to advise you on any pregnancy considerations and to answer any questions you may have.

Treatments when pregnant 

If you are under the 12 week stage, you can enjoy an ELEMIS touch facial, MII Manicure or MII pedicure.

If you are over the 12 week stage, you can enjoy the above, plus our bespoke pregnancy massage or a facial.

During pregnancy, we are unable to carry out any BIOTEC facials, body scrubs or body wraps.

Please note our Mum To Be and Bump and Bliss packages are only suitable, for pregnancies over 12 weeks.

Is there a car park?

Yes, this is complimentary for spa day guests, just enter your vehicle registration on your arrival.

I have recently had surgery and/or undergoing treatment, what treatments can I have?

Please speak to a member of our team at the time of booking and we’ll be able to help advise what treatments would be suitable.

I have a medical condition, can I still enjoy and use eforea?

Certain medical conditions can be affected by the spa experiences (particularly those involving extremes of temperature), may prevent you from having some of the treatments available, or may require us to adjust the treatment to accommodate any conditions.

If you wish to participate in the spa experiences or treatments , and suffer from any of the following please consult with your GP/consultant prior to your arrival, and please also contact the spa team to discuss in advance of your visit.

  • You have had surgery within the last six months.
  • You have had a deep vein thrombosis (DVT).
  • You suffer from heart or circulatory problems, high or low blood pressure, migraines, dizziness, or fainting spells.
  • You suffer from diabetes or epilepsy.
  • Any condition affecting your body’s ability to react to heat or to perspire.
  • Asthma or any chest condition likely to be aggravated by high temperatures.
  • Use any medication which may affect your circulation or ability to react to heat.
  • You have been prescribed antihistamines, anticoagulants, vasoconstrictors, vasodilators, stimulants or tranquillisers.
  • Cancer, Chemotherapy and Radiotherapy - If you have had or are currently undergoing treatment for the previous, we would require a GP/ Consultant letter advising what they deem suitable for you to receive at this time.
  • Pregnancy Please be aware that some of the spa experiences and treatments are unsuitable for pregnant guests.

We do have a specially designed treatment for expectant mothers, if you are under the 12 week stage, you can enjoy an ELEMIS touch facial, Jessica Manicure or ZenSpa pedicure which will be tailored for you.

If you are over the 12 week stage, you can enjoy the above, plus massages. During pregnancy, we are unable to carry out any BIOTEC facials, body scrubs or body wraps.

  • Allergies please discuss any allergies you have with our staff prior to your treatment/spa entry/café booking.
  • If you have a disability or any particular care requirements, please seek advice at the time of booking and on entry to allow us to help you get the most out of your session safely.


Get In Touch

If you'd like to get in contact with the eforea team, please utilise the below:

Phone - 02382 027093

Email - spa@hiltonutilitabowl.com

Enquiry Form - click here       

Make Your Booking
Gift Vouchers
×