Once a booking has been made, this is considered non-refundable unless agreed by the Hospitality Sales Team in exceptional circumstances.

The refund policy regarding adverse weather can be found here.

Opening and closing times will vary depending on the competition/fixture you are attending.

Typically, gates and hospitality will open:

- 120 minutes prior to the match commencing for an international fixture & for The Ashes Test’s days 1 to 4

- 90 minutes prior to the match commencing for a T20 Vitality Blast and The Hundred fixture.

- 60 minutes prior to a double-header commencing for a T20 Vitality Blast fixture.

- 60 minutes prior to the match commencing for a Metro Bank One-Day Cup and Rothesay County Championship fixture.

These times are subject to change.

For all fixtures, bars will close 30 minutes after the match, and all hospitality areas will close 60 minutes after the match.

These times are subject to change if a match finishes earlier than anticipated.

Dress code for all hospitality areas is smart casual. No running trainers, flip flops, sportswear (excluding Hampshire merchandise) or ripped jeans are permitted. Tailored shorts are permitted.

All guests must comply with the venue's dress code, failure to do so may result in access to the hospitality area being denied.

For Internationals, T20, One Day Cup & County Championship fixtures, your tickets will be available two weeks before the fixture in the Utilita Bowl ticketing app, which is available to download here - https://www.utilitabowl.com/app/

If you are attending The Hundred, tickets will be made available via the The Hundred app two weeks prior to the fixture. Further instructions on how to access your tickets will be emailed to you after your booking is made.

If you have any issues accessing tickets, guests can request that they be sent as e-tickets as PDF attachments via email by contacting [email protected]

Hospitality tickets are only issued after full payment for a booking or reservation has been received.

Parking is available for certain hospitality guests, depending on the package you have purchased. If parking is included in your package, you will have one parking pass per four guests in your booking. 

Parking is issued & allocated on a first-come, first-served basis.

An email with a car parking and dietary requests form is sent out to bookers prior to each fixture. We ask that hospitality guests complete their car parking form to request on-site car parking in advance of matchday and secure a car parking space.

Due to a limited number of Hospitality car parking spaces on site, we recommend that guests arrive via public transport & alternative methods where possible.

We encourage any dietary requirements to be communicated prior to the day you are attending. An email with a form to declare any dietary requirements will be sent to you prior to the fixture you are attending.

Whilst we do our best to accommodate any requests made on the day, we cannot guarantee that all dietary requirements can be catered for.

Yes, all hospitality areas are accessible, including our viewing platforms. If you are concerned about your visit, please contact the Hospitality Sales Team on 023 8214 7105.

Utilita Bowl welcomes guests of all ages, including in our hospitality areas. There is no child tariff available for Hospitality packages.

Payment is due at the point of booking. Alternatively, if you have requested to be invoiced for your hospitality booking, then payment is required within fourteen days of the invoice being issued.

Yes, if you wish to upgrade from general admission to hospitality, then please contact the Hospitality Sales Team on 023 8214 7105.

The best place to meet your guests is outside the West or East Gates, depending on the location of your hospitality booking. All guests require a ticket to enter the stadium.

West Gate Entrance provides the best access for guests in the Shane Warne Suite, Chandon Terrace, Private Box 1, 2, 3, 4 & Chandon Box.

East Gate Entrance provides the best access for guests in the Hampshire Suite, Shaun Udal Suite, Private Box 6, 7, 8, 9, 10, 11 & 12.

East Gate, or West Gate – For guests using the Roof Terrace, Robin Smith Suite or Rod Bransgrove Pavilion.

Utilita Bowl will not post tickets, wristbands or lanyards to you unless otherwise specified. Tickets will be available through the Utilita Bowl Ticketing app (unless other requested to be sent via email as PDF attachments) and any wristbands or lanyards will be handed to you in person once you arrive at your hospitality area.

For any further questions, please email [email protected]