“Accessibility Requirements” means any accessibility requirements of a Purchaser and/or their Guest(s), including but not limited to (i) easy access to particular seats and/or facilities due to mobility impairments; and (ii) the need for a person to accompany the Purchaser to support their accessibility requirements; 

“Adult Ticket” means a General Admission Ticket for a Ticket Holder aged 17 and over on the Match Day or Event; 

“Age Restricted Ticket” means any ticket that has a restriction or entitlement on the basis of the age of the Ticket Holder. This can include (without limitation) tickets for ‘Under 17’s’, ‘Junior Tickets’, ‘Senior Tickets’; 

“App” means one or more of the following: 

1. The Venue’s official mobile application; 
   
   
2. The ECB’s official mobile application;
   
   
3. The ICC’s official mobile application; and/ or
   
   
4. Any other mobile application that the Owner may designate under these Terms & Conditions pursuant to the terms contained herein. 

“Ashes” means the fourth Ashes Test Match scheduled to be played on the Match Day; 

“Commercial Partner” means any official partner of the Owner which has been granted “official partner” status pursuant to a commercial association with the Owner from time to time; 

“County Matches” means any one or more of the following schedules to be played at the Venue where the home team at the Venue shall be Hampshire: 

1. Hampshire Cricket: Rothesay County Championship and Metro Bank One Day Cup (Men’s and Women’s);
    
2. Hampshire Hawks: Vitality Blast (Men’s and Women’s); 

“Designated Ticket Office” means the ticket office designated at the Venue; 

“ECB” means the England and Wales Cricket Board Limited; 

“ECB Anti-Discrimination Code” means the ECB’s Anti-Discrimination Code, as updated from time to time; 

“Essential Companion” means a person who is responsible for a Ticket Holder’s care to whom a Ticket may be transferred in accordance with Clause 3.3(c) or Clause 3.3(d); 

“Event” means any event hosted at the Venue, that is not a Match Day, including (without limitation) concerts and shows. 

“Full View Ticket” means a seat from which the Ticket Holder has a clear view of both ends of the wicket, the bowlers’ run-ups and at least one replay screen, and from which at least 80% of the outfield is visible; 

“General Admission Ticket” means an electronic ticket for admittance to the Venue and/or (as applicable) a numbered and reserved seat in a public stand at the Venue for the Purchaser and, if applicable, their Guest(s); 

“Ground Regulations” means those ground regulations of the Owner and/or the Venue from time to time, which are available to view at https://www.utilitabowl.com/cricket/ground-regulations/;  

“Guest” means any person the Purchaser invites to attend the Match Day and/or Event to whom a Ticket may be transferred in accordance with Clause 3.2 (Transfer of Tickets); 

“Hospitality Experience” means any one (or more) of the following: premium, ticketed Match Day or Event package providing (without limitation) exclusive access to private suites (boxes), shared dining facilities, drinks package(s), food, complimentary bars, and/or dedicated seating; 

“Hospitality Ticket Portion Price” means the price of a gold admission ticket price for the respective Match Day. For the avoidance of doubt, no refund shall be made on the purchase price paid by the Purchaser for the Hospitality Experience as a whole. 

“ICC” means the International Cricket Council, the world-wide governing body of cricket; 

“IT20” means any international (men’s and/or women’s) T-20 match scheduled to be played at the Venue.

“Junior Ticket” means a General Admission Ticket for a Ticket Holder who must be under the age of 17 on the Match Day and/or Event; 

“Match Day” means any day of the dates shown on the Platform for  

1. any Test Match(s);
     
2. any IT20;
     
3. any County Matches; and
   
   
4. any ODI,

which have been scheduled to be played at the Venue, for which a Ticket Holder has been successful in purchasing a Ticket(s) or is in possession of a Ticket(s) (howsoever arising) but at all times subject to the Terms and Conditions; 

“Membership” means the status granted by the Owner to an individual whose application for membership has been accepted by the Owner and whose applicable membership fee has been paid, entitling that individual to the rights and benefits associated with the relevant category of membership, subject to these Terms & Conditions and any other terms, conditions or restrictions applicable to that membership 

“ODI” means any international (men’s and/or women’s) one-day (50 over) match scheduled to be played at the Venue

“Owner” means Hampshire Stadium Limited, a company incorporated in England and Wales with Company Registration Number 04343355, and having its registered address at Utilita Bowl Botley Road, West End, Southampton, England, SO30 3XH; 

“Parking Pass” means a car parking pass, permit, or other parking credential issued to a person who purchases, receives or is otherwise issued with the right to use a car parking facility at the Venue. 

“person” means and shall be deemed to include any individual, company, corporation or other entity; 

“Platform” means the Owner’s ticket platform at: (i) http://tickets.utilitabowl.com or (ii) http://events.utilitabowl.com or (iii) any other platform or link designated by the Owner under these Terms and Conditions from time to time; 

“Purchaser” means any person purchasing a Ticket pursuant to these Terms & Conditions; 

“Purchasers Account” means the Purchaser’s online account maintained with the Platform on which the Ticket(s) were purchased; 

“Registered Email Address” means the email address used and given by the Purchaser at or soon after the time of making the purchase; 

“Replacement Tickets” means a ticket issued to the Ticket Holder at the Designated Ticket Office. 

“Resale Platform” means the Owner’s ticket resale platform, accessible through the Purchaser’s Account, which shall enable Purchasers with the opportunity to resell Tickets; 

“Restricted View Ticket” means a seat from which the Ticket Holder has a clear view of both ends of the wicket, the bowlers’ run-ups and at least one replay screen, and from which between 60% and 80% of the outfield is visible. A Restricted View Seat may also have one or more objects within the Ticket Holder’s field of view; 

“Specific Allocated Seating Arrangement” means where: 

1. tickets sold are designated with specific seating allocations; and/or
     
2. the tickets require the Ticket Holder(s) to occupy the stated seat numbers as designated on the Ticket(s); and/or
    
3. any situation that would otherwise require the Ticket Holder to be seated or placed at a designated area that has a materially similar impact as contemplated under (a) and (b) above. 

“Terms & Conditions” means these terms and conditions; 

“Test Matches” means any (men’s and/or women’s) international test match scheduled to be played at the Venue

“Ticket(s)” means an Adult Ticket, Junior Ticket, Hospitality Experience and/or Wheelchair Ticket; 

“Ticket Holder” means a person who applies for, purchases, holds, transfers and/or uses a Ticket(s), as applicable, which shall include a Purchaser, Guest and/or Essential Companion; 

“Unauthorised Reseller” means a reseller that is not authorised by the Owner to resell Tickets; 

“Unlawful Ticket(s)” means (a) any Ticket(s) that are found or suspected to have been (i) placed for sale or (ii) purchased on any resale platform of an Unauthorised Reseller; (b) any Ticket(s) that have been sold at a higher price than their face value; (c) any Ticket Holder over the age of 17 on the Match Day and or Event using a Junior Ticket; or (d) any Ticket used for (i) a prize or competition; (ii) promotion, advertising, fundraising, auction, raffle or anything similar; or (iii) a commercial hospitality package, by any person trading for that purpose without the authorisation of the Owner in writing; 

“Venue” means the Utilita Bowl, located at Botley Rd, West End, Southampton SO30 3XH; 

“Website” means the Owner’s website known as http://utilitabowl.com;  

“Website Terms of Use” means the terms and conditions for the use of the Website, which can be viewed here; and 

“Wheelchair Ticket” means a Ticket(s) for admittance to the relevant wheelchair-accessible area/seat at the Venue.  

1. These Terms & Conditions constitute the terms and conditions that apply to the purchase, transfer, sale and/or use of any Ticket(s).
    
2. All Tickets are subject to the Ground Regulations, which are incorporated into these Terms & Conditions. By possessing Ticket(s) (howsoever arising), the Ticket Holder agrees to have accepted and agreed to be bound by these Terms & Conditions, including the Ground Regulations.
     
3. Except as permitted by Clause 3.2 (Transfer of Tickets), Tickets are issued on the condition that they are for personal use only and a Purchaser and any Guest is strictly prohibited from attempting to resell, reselling, advertising for sale or otherwise transferring Tickets other than via the Resale Platform. The benefit conferred by a Ticket is personal to the Ticket Holder or Guest and is not otherwise assignable or transferable, except as expressly permitted by these Terms & Conditions.
     
4. Tickets are obtainable only from the Owner. Any Tickets that are found to be Unlawful Tickets will not be valid for entry, and the provisions of Clause 9 (Breach and Consequences) shall apply.
     
5. Ticket Holders are strongly recommended not to post pictures and/or screenshots of Tickets on any social network site as third parties may use the image, as this may result in Ticket Holders encountering difficulties to enter the Venue on a Match Day or Event.
    
6. Any Purchaser agrees to bring the Terms & Conditions, including the Ground Regulations, to the attention of their Guests.

1. When making a purchase pursuant to this Clause 3, the Owner uses a third-party payment processor (Payment Processor) to process the payment. The processing of the payment will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms & Conditions.
    
2. The price for a Ticket(s) shall be set out on the Platform and will be quoted in Pounds Sterling. Unless expressly stated otherwise, the price is inclusive of VAT.
     
3. The Owner shall not be responsible for any exchange rates, fees or charges levied by the Purchaser’s bank or payment card provider.
     
4. Junior Tickets can only be purchased together with an Adult Ticket. Any Purchaser wishing to purchase a Junior Ticket(s) only shall be required to contact Supporter Services by email via [email protected] to make the purchase and must provide the date of birth of the proposed under 17 Ticket Holder.
     
5. Any Purchaser purchasing a Ticket on behalf of a third-party (thereby becoming a Ticket Holder for the avoidance of doubt) under these Terms & Conditions, shall be deemed to be acting with the authority of the Ticket Holder for whom they are making that purchase for and for the avoidance of doubt this includes acting with the authority of such Ticket Holder to agree to these Terms & Conditions. 

Purchasers who have been successful in purchasing Ticket(s), shall be permitted to transfer the Ticket(s) to a Guest subject to the following conditions: 

1. The Ticket is for the Guest’s personal use and free of any consideration or for a fee or benefit no greater in value than the face value of the Ticket;
    
2. The Purchaser draws their Guest’s attention to these Terms & Conditions, including the Ground Regulations, so that by accepting the transfer of a Ticket, the Guest also agrees to be subject to them; and
     
3. The Guest shall have no right to transfer the Ticket under these Terms & Conditions. 

1. If a Purchaser has any Accessibility Requirements, they should email Supporter Services at [email protected] or telephone 02380472002 and subject to availability, the Owner shall endeavour to satisfy any Accessibility Requirements.
     
2. Any Purchaser who has purchased a Wheelchair Ticket or made a request under Clause 3.3(a) may be required by the Owner to provide supporting documentation including without limitation a copy of Personal Independence Allowance (PIP) or Disability Living Allowance (DLA) or by presentation of their Nimbus Card. Any Purchaser who fails to provide such supporting documentation on the Owner’s request may have their Wheelchair Ticket cancelled or may not have their Accessibility Requirements met without any liability to the Owner.
     
3. In the event that the Owner permits an Essential Companion to accompany a Purchaser on a Match Day or Event to support any Accessibility Requirements, the Owner shall provide the Purchaser with an Adult Ticket free of charge provided that the person using the Adult Ticket shall only attend the Match Day or Event with the Purchaser and not transfer the Ticket.
   
   
4. The Owner shall provide a Purchaser of a Wheelchair Ticket with an Adult Ticket free of charge provided that the person using the Adult Ticket shall:
     
   (i) be considered as an Essential Companion;
   (ii) accompany the Purchaser to the Venue and attend the Match Day or Event with the Purchaser; and
   (iii) not transfer the Ticket.
     
5. If Clause 3.3(c) or Clause 3.3(d) applies, the Owner will use reasonable endeavours to allocate the Essential Companion with a seat adjacent to the Purchaser; however, if this is not possible, the Owner will allocate the closest available seat to the Purchaser subject to the Essential Companion accompanying the Purchaser being able to provide the levels of support required by the Purchaser. 

Any purchase of a Hospitality Experience which has any boxes included as part of the Hospitality Experience will be on the basis of a minimum number of 10 guests, unless otherwise agreed with the Owner in writing. 

Whilst every reasonable effort will be made by the Owner to ensure that the Hospitality Experience is in accordance with the details as set out at the point of sale, the Owner reserves the right in the Owner’s absolute discretion to make any changes to the Hospitality Experience which does not in the opinion of the Owner materially affect the quality of the Hospitality Experience. 

A dress code applies to the hospitality areas at the Venue and the Venue and/or the Owner has the right to refuse admission to any person (which in the reasonable opinion of the Venue and/or the Owner) wearing inappropriate items of clothing and/or footwear. Specific advice in relation to the dress code will be included in the event information section sent to the customer ahead of the Match Day and/or Event the Ticket Holder is attending. 

The Owner and the Venue operates a strict ‘Challenge 25’ policy and any guests that cannot produce a legal form of identification may be refused the sale of alcohol. 

1. In the event a Hospitality Experience(s) is sold on the basis of a deposit first being required to be paid by a Purchaser of the Hospitality Experience, any and all deposits paid hereunder shall be non-refundable.
   
2. Failure by the Purchaser to pay any outstanding sums for the Hospitality Experience shall entitle the Owner to exercise in its sole discretion any and all of the rights provided under Clause 9 (Breach and Consequences) and any other rights the Owner has under these Terms & Conditions and any applicable law.
    

Any Hospitality Experience refunds shall be limited and subject to clause 10.1(b) of these Terms and Conditions.

Any additional products, services or upgrades requested by the Ticket Holder(s)/Guests that are not included within the original Hospitality Experience must be paid for in full at the Match Day or Event using an authorised payment method, unless otherwise agreed by the Owner. 

1. The Owner shall endeavour to ensure that pricing and ticketing information provided is correct and accurate, however in some instances an error may occur. If the Owner becomes aware of any error after purchase, the Owner will endeavour to inform the Purchaser as soon as reasonably practicable via email to the email address registered to the Purchaser’s Registered Email Address. The Purchaser will have the option to (i) reconfirm the order at the correct price and/or information; or (ii) cancel the order. The Purchaser must confirm which option to the Owner within seven days of receiving the Owner’s email under this Clause 5.
     
2. If the Purchaser fails to notify the Owner within the seven days, the Owner will treat the purchase as cancelled. If the purchase is cancelled pursuant to this Clause 5, an automatic refund of the price for the Ticket will be made (at the latest) following the Match Day or Event to the credit or debit card used by the Purchaser to make the purchase of the Ticket(s) and any Ticket (if already issued) shall be voided.

The Owner shall be entitled to have any Ticket(s) purchased cancelled in full without any liability to the Purchaser, other than pursuant to Clause 10 (Refunds), if any Purchaser:  

1. purchases a Ticket(s) who is banned or suspended by the Owner from purchasing Tickets; or
     
2. in the Owner’s reasonable opinion, purchases Ticket(s) using any software, method or technique (including the creation of multiple accounts linked to the Purchaser) which is designed to increase the chance of success in purchasing Tickets. 

All Tickets shall be issued electronically prior to the Match Day and or Event by the Owner as a digital ticket, which shall be delivered and sent to (one or more of the following as may be applicable):  

1. the Purchaser’s Registered Email Address used by the Purchaser when purchasing the Ticket(s), or
   
   
2. the App, or 
   
   
3. the Purchaser’s Account, or  
   
   
4. Any other means as may otherwise be agreed by the Owner in writing.  

Ticket Holders are required (to the extent applicable) to ensure that they have a smartphone device with the latest version of the App. Subject to Clause 8 (Entry and Use of Tickets at the Venue) Tickets must be presented and scanned to gain entry to the Venue.

1. To gain entry into the Venue a valid Ticket must be presented in whole form and not defaced or damaged in any way.
     
2. Notwithstanding the Ground Regulations, the Owner reserves the right verify the age of any person attempting to enter or having entered the Venue with a Junior Ticket (or an Agre Restricted Ticket) in addition to any other information as requested by the Owner, its staff, contractors or representatives. A failure to comply with this clause will result in Clause 9 applying.  
   
   
3. Any Ticket Holder found to be over the age of 17 on the Match Day or Event using a Junior Ticket will be required to pay the difference between an Adult Ticket and Junior Ticket or the provisions of Clause 9 will apply accordingly.  
   
   
4. Entry to the Venue will be permitted after the gate opening hours as specified on the Ticket (it being accepted that from time to time there may be a deviation in the actual time of the gates opening as a result of (without limitation) health & safety reasons, operational reasons, or security related matters), the App or as published on the Website. 
    
5. Subject to Clause 8.3 (Exit and Re-entry at the Venue) Each Ticket will only admit one entry per Ticket. The first Ticket scanned at the entry gate to the Venue will allow entry, however, subsequent scans will not allow entry into the Venue. 
    
6. In addition to the Ground Regulations, entry to the Venue will be subject to such health, safety and security rules and regulations which may be in place from time to time.
   
    

1. The Ticket Holder shall ensure:
     
   (i) the Ticket(s) can be displayed correctly to be scanned by the Owner on the Match Day or Event, it being noted that the Owner cannot accept screenshots or photographs or printed or duplicate versions of the Tickets; and,
   (ii) to the extent the Ticket is displayed on the App, the mobile device displaying the Ticket has enough battery power and is fully functional (if the screen of the mobile device is damaged the Owner may be unable to scan the Ticket). The Owner will not be obliged to reissue any Ticket(s) or be liable for any loss, damage, injury or disappointment suffered in connection with a Ticket Holder’s failure to comply with this Clause 8.2 generally and Clause 8.3 (Replacement Tickets) and which may result in the Ticket Holder being refused entry to the Venue.
    
2. The Ticket Holder must retain the Ticket (for example, on the smartphone mobile device which displays the Ticket, if applicable) at all times.
     
3. Each Ticket Holder acknowledges that their entry, presence and/or movement at the Venue is at their own risk this includes without limitation an acknowledgment to the risk of being struck by a cricket ball on the Match Day or foreign object at an Event. The Owner will not be responsible for paying any compensation for any injury, illness, loss or damage suffered by a Ticket Holder unless Clause 12(d) applies.
   
   

1. With respect to Replacement Tickets, the Owner may reissue a replacement ticket, in hard copy form, subject to the following: 
   
   (i) The Ticket Holder providing valid identification at the Designated Ticket Office; and
   (ii) The Ticket not having been scanned, voided, invalidated, cancelled, or any other such form of invalidation of a ticket (howsoever arising).
   
   

1. To the extent a Match Day or Event has a Specific Allocated Seating Arrangement, the Ticket permits a Ticket Holder to occupy the seat indicated on the Ticket during the Match Day (or an Event) and unless Clause 8.4(b)applies, a Ticket Holder agrees to: 
   
   (i) remain in that allocated seat wherever possible and shall in no event sit in any seat even if other seats appear empty; or
    
2. The Owner may from time to time allocate such alternative seat to a Ticket Holder at its discretion.
   
   

A Ticket Holder is permitted to exit and re-enter the Venue on an Match Day or Event provided that on exit the Ticket Holder must indicate the intention to gate staff to re-enter the Venue on the Match Day and or Event and thereafter the Ticket shall be scanned on exit and rescanned on entry to the Venue to allow re-entry. The same Ticket must be used during this process. The Owner reserves the right to refuse entry to any person who attempts to re-enter the Venue without having had their Ticket correctly scanned upon leaving the Venue, or without having followed such other process for monitoring re-entry to the Venue as may be determined at the sole discretion of the Owner.

No person who is subject to a ban or suspension imposed and/or recognised by Owner, the ICC, the ECB or any other ICC Member as a result of a breach of any applicable the Owner’s, ICC, ECB or other ICC Member rules, regulations, codes or directives shall be permitted to enter the Venue and any such person found within the Venue on the Match Day and or Event shall be liable to immediate removal from the Venue. 

1. Without prejudice to any other rights which the Owner may have, if any Ticket Holder (including any person in possession of an Unlawful Ticket) breaches these Terms & Conditions they will:
    
   (i) Be refused entry to and/or ejected from the Venue without refund or compensation; 
   (ii) Have the Ticket voided without refund or compensation; 
   (iii) At the sole discretion of the Owner, be reported to the relevant authorities (including, without limitation, law enforcement, ECB, ICC). The Owner, further, reserves the right to take all appropriate legal action with respect to such breach; and/or,
   (iv)Have any such other action taken against the Ticket Holder as may be determined by the Owner in its sole discretion.
    
2. In addition to Clause 9(a), if the Ticket Holder has or the Owner reasonably suspects a Ticket Holder has committed a ticket touting offence (i.e. the unauthorised sale or disposal of a Ticket), the Owner will notify the ECB, who may in turn notify the First-Class Counties and/or the relevant law enforcement authorities. By purchasing any Ticket(s), the Purchaser accepts that the Owner may disclose the Purchaser’s details for these purposes, including the Ticket Holder’s personal details, information about the ticket touting offence and about Ticket purchases (including payment details).
   
   

1. Subject to 10.1(b) below, unless otherwise agreed by the Owner, below, no refunds will be given, other than those covered under any refund scheme advised by the ECB on its website, www.ecb.co.uk.
    
2. For a Hospitality Experience, any refund given pursuant to Clause 10.1(a) shall be the Hospitality Ticket Portion Price.
   
   

1. Unless otherwise stated by the Owner at the point of sale, or required by applicable law, Tickets for an Event are non-refundable and non-exchangeable once purchased. No refund will be given where a Purchaser or Ticket Holder is unable or chooses not to attend an Event.
     
2. An Event may take place in adverse or inclement weather. The postponement, delay, interruption, curtailment or other alteration of an Event, including as a result of adverse or inclement weather, shall not of itself entitle a Purchaser or Ticket Holder to a refund where the Event takes place.
     
3. Whilst every reasonable effort will be made by the Owner to ensure that an Event is provided in accordance with the details advertised at the point of sale, the Owner reserves the right to make reasonable changes to the Event, including to its timings, programme, format, content, performers, attractions, seating, facilities or other arrangements, where such changes do not, in the reasonable opinion of the Owner, materially affect the overall quality of the Event. No refund will be given as a result of any such change.
     
4. Where an Event cannot take place as scheduled, including as a result of circumstances outside the Owner's reasonable control, the Owner may reschedule the Event to another date or time. Unless otherwise advised by the Owner, Tickets purchased for the original Event shall remain valid for the rescheduled Event. Subject to a Purchaser's statutory rights, the postponement or rescheduling of an Event shall not of itself entitle the Purchaser to a refund.
     
5. Where an Event is cancelled by the Owner and is not rescheduled, the Purchaser shall be entitled to a refund of the price paid for the Ticket(s). The Owner will notify Purchasers of the process for obtaining any refund due under this Clause 10.2.
     
6. Where an Event is cancelled, postponed, rescheduled or otherwise altered, the Owner will use reasonable endeavours to notify the Purchaser using the Registered Email Address and may also publish information on the Website and/or Platform. It remains the Purchaser's responsibility to ensure that the contact details associated with the Purchaser's Account are accurate and up to date and to check the Website and/or Platform for information relating to the Event.
     
7. Subject always to Clause 12(d) and any liability which cannot lawfully be excluded or limited, the Owner shall not be responsible for any costs or expenditure incurred by a Purchaser or Ticket Holder in connection with an Event beyond the price paid for the Ticket(s), including without limitation the cost of travel, accommodation or other personal arrangements. Any such arrangements are made at the Purchaser's or Ticket Holder's own risk.
   
   

The Owner will not be liable for any failure (whether complete or partial) or delay in relation to the performance of its obligations under these Terms & Conditions where the failure or delay arises from an event beyond its control including (without limitation) acts of God, inclement weather, war, fire, flood, natural disasters, government prohibition, the Owner reserves the right to cancel any Ticket without notice. In such cases, the Purchaser may be entitled to a refund for the price of the Ticket.

1. Subject to Clause 12(d), the Owner shall not be liable for: 
   
   (i) any injury, loss or damage including (without limitation) bodily or mental harm, personal property damage or any loss, loss of profit, business or opportunity, indirect or consequential loss, special damages or any other loss and/or harm howsoever arising on a Match Day or Event nor for any refund, loss or damage to or theft of their property howsoever such injury, loss or damage may be caused, and a Ticket Holder agrees that no claim, complaint or proceeding will be brought in relation to the foregoing and shall indemnify the Owner in respect of any liability for any such injury, loss or damage;
   
   (ii) whether foreseeable or not and whether as a result of strike action or otherwise, any indirect or consequential loss or damages or the costs of any personal travel or accommodation or any other arrangements howsoever made in relation to any Match Day and or Event under any circumstances;
   
   (iii) interruption, delay and/or restriction of the ground on a Match Day and or Event caused by the position of the Ticket Holder’s seat and/or the actions of other spectators;
   
   (iv) refund, loss, damage, injury or disappointment suffered for failure to download or bring a Ticket on the Match Day and or Event; and/or,
   
   (v) any failure, delay, refund, loss, damage or expense caused by circumstances outside the Owner’s reasonable control. 
   
   
2. Subject to Clause 12(d), the Owner is not responsible for any:
    
   (i) Technical glitches or malfunction or any other problems out of their control that result in a purchase not being properly received by the Owner; and
   (ii) Damage, loss, injury, or disappointment suffered as a result of not obtaining a Ticket. 
   
   
3. The Owner does not make or give, and no staff or official of the Owner has any authority to make or give any representation, condition or warranty regarding the amount of play occurring on a Match Day or the state of an Event, and any such representation, condition or warranty is hereby excluded. 
   
   
4. Nothing in these Terms & Conditions seeks to exclude or limit the Owner’s liability for death or personal injury caused by its negligence or any other type of liability which cannot be excluded or limited by applicable law.  
   
   
5. The Owner’s total liability in all other circumstances shall otherwise, under, or in connection with these Terms & Conditions will not exceed the face value of the Ticket(s) as at the date such liability arose.  
   
   
6. Each Ticket Holder shall indemnify and hold the Owner harmless from and against all loss, damages and liabilities, including (without limitation) bodily or mental harm, personal property damage or loss, loss of profit, business or opportunity, indirect or consequential loss, special damages or any other loss and/or harm howsoever arising (including but not limited to the costs of enforcement or attempted enforcement of these conditions), suffered or incurred by any of them in connection with, resulting from, or arising out of, a breach by the Ticket Holder of any of these Terms & Conditions.
   
   

1. A Parking Pass permits one vehicle (the “Vehicle”) to use such car park and parking space or area as may be designated by the Owner, subject to these Terms & Conditions and any restrictions or eligibility requirements applicable to that Parking Pass.
     
2. A Parking Pass may be valid only for specified Match Days and/or Events. The Match Days and Events for which a Parking Pass is valid shall be determined by the Owner and may be stated at the point of purchase or issue, within the terms of the relevant Membership or other product, on the Parking Pass, on the Website or otherwise communicated by the Owner.
     
3. Possession of a Parking Pass does not confer any right to park at the Venue on a Match Day or Event for which that Parking Pass is not valid. The Owner may refuse entry to any Vehicle where the Parking Pass presented does not apply to the relevant Match Day or Event.
     
4. Unless expressly stated otherwise, a Parking Pass does not reserve a particular car park, entrance route or parking space. The Owner may allocate or reallocate Vehicles between car parks, parking areas or spaces, and may alter the routes used to enter or leave the Venue, where reasonably required for operational, safety, security, weather or other reasons. 
    
5. The Owner reserves the right to make reasonable changes to the car parking arrangements where those changes do not, in the reasonable opinion of the Owner, materially affect the parking facility provided.
     
6. Parking Passes must not be sold, resold or transferred without the prior consent of the Owner.
   
   

1. Any person using a car park at the Venue must: 
   
   (i) comply with all reasonable instructions given by the Owner, its stewards, staff, contractors or other authorised representatives;  
   (ii) comply with all signs, traffic directions and restrictions applying within the Venue;  
   (iii) park only in the car park, parking space or area directed by the Owner or its authorised representatives;  
   (iv) ensure that the Vehicle is parked in an orderly manner and does not obstruct any roadway, access route, emergency route, pedestrian route or other Vehicle; and
   (v) follow all directions given by the Owner or its authorised representatives when entering or leaving the Venue.
     
2. No person using a car park at the Venue shall:
   (i) drive or manoeuvre a Vehicle in a manner which may cause danger, obstruction or unreasonable inconvenience to any person;
   (ii) move, interfere with or alter any barrier, sign, cone or other infrastructure provided by the Owner;
   (iii) cause unreasonable noise, nuisance, damage, obstruction or annoyance to the Owner, other users of the Venue or any adjoining property;
   (iv) store any inflammable, explosive or hazardous substance within the car park other than fuel or other substances ordinarily contained within a Vehicle for its normal operation;
   (v) wash, repair or maintain a Vehicle within the car park, except where reasonably necessary to enable the Vehicle to leave the car park; or
   (vi) deposit litter, waste, oil, fuel or other substances within the car park other than in facilities provided for that purpose.
   
   

1. Accessibility parking is subject to availability and any eligibility requirements specified by the Owner.
     
2. The Owner may require a person requesting or using an accessibility parking facility to provide reasonable supporting evidence of their requirement.
     
3. A Parking Pass issued for an accessibility parking facility may only be used by or for the benefit of the person for whom the accessibility parking requirement exists.
   
   

1. Where car parking is available for purchase on a Match Day or Event, it may be purchased at such price as is published or advised by the Owner.
     
2. The availability of on-the-day parking is not guaranteed. The Owner may cease the sale or admission of Vehicles when available capacity has been reached or where reasonably required for operational, safety, security, weather or other reasons.
   
   

1. The Owner shall determine which car parks, parking areas and access routes may be used on any Match Day or Event and may close, relocate or restrict access to any car park or parking area where reasonably necessary, including as a result of weather or ground conditions, safety, security or operational requirements.
     
2. Where the car park or parking area originally intended for use is unavailable, the Owner may provide parking in another car park, parking area or location.
     
3. No refund shall be due solely because the Owner has changed the car park, parking area, parking space, entrance, exit or access route where, in the reasonable opinion of the Owner, the alternative arrangements do not materially affect the parking facility provided.
   
   

1. Unless otherwise required by applicable law, no refund will be given where: 
   
   (i) the Purchaser or other person entitled to use the Parking Pass chooses not to use the parking facility;
   
   (ii) the Vehicle is refused entry or required to leave as a result of a breach of these Terms & Conditions;
   
   (iii) the Parking Pass is lost, forgotten or cannot be produced or verified when required; or
   
   (iv) a Match Day or Event is abandoned, curtailed, interrupted or postponed after the parking facility has been made available for use.
    
2. Where a separate price has been paid for a Parking Pass and the Owner is unable to provide any parking facility for the relevant Match Day or Event, the Purchaser shall be entitled to a refund of the price paid for the Parking Pass.  
   
   
3. Where a Match Day or Event is cancelled and is not rescheduled, and the parking facility has not been made available for use, a Purchaser who has paid a separate price for the Parking Pass shall be entitled to a refund of the price paid for that Parking Pass.For the avoidance of doubt, Parking Passes purchased or obtained as part of a Membership, season entitlement, or other package, will not be entitled to a refund where a Match Day or Event is cancelled and is not rescheduled.
   
   
4. Where a Parking Pass has been provided as part of a Membership, season entitlement or other package and no separate price has been paid specifically for the Parking Pass, the Parking Pass shall have no separate refundable value, subject always to the Purchaser's statutory rights and any applicable terms of that Membership, season entitlement or package.  
   
   
5. Subject to Clause 12 (Liability) of these Terms & Conditions, the Owner shall not be responsible for any travel, accommodation, alternative parking, transport or other costs or expenditure incurred by a Purchaser, Ticket Holder or other person as a result of the cancellation, relocation, non-availability or alteration of a parking facility beyond any refund due under this Clause 13.6.
   
   

1. The Owner may, at its discretion and subject to satisfactory proof of entitlement and identification, issue a replacement for a lost, stolen or otherwise unavailable Parking Pass.
     
2. The Owner may charge a reasonable administration fee for issuing a replacement Parking Pass, provided that any such fee is notified before the replacement is issued.
     
3. The Owner shall not be obliged to permit a Vehicle to enter a car park where a valid Parking Pass cannot be produced or verified.
   
   

1. Without prejudice to the Breach and Consequences provisions of these Terms & Conditions, the Owner may refuse entry to or require the removal of any Vehicle where the driver, Purchaser or other person using the Vehicle breaches this Clause 13 or any reasonable instruction given by the Owner.
     
2. The Owner may require a Vehicle to be moved where reasonably necessary to prevent an obstruction, protect the safety or security of persons or property, or ensure the proper operation of the Venue or its car parks.
     
3. Where the driver or person responsible for a Vehicle cannot be located or fails to comply with a reasonable instruction to move the Vehicle, the Owner may, where reasonably necessary and permitted by law, arrange for the Vehicle to be moved or removed.
   
   

1. Vehicles, their contents and other property are left within the Venue at the owner's risk.
     
2. The Owner shall not be responsible for loss of or damage to a Vehicle or its contents unless such loss or damage is caused by the gross negligence of the Owner or a breach of a duty owed by the Owner.
     
3. The provision of a car parking facility does not constitute a representation or warranty that the car park is secured, guarded or supervised at all times.
    
4. Nothing in this Clause 13 shall exclude or limit any liability which cannot lawfully be excluded or limited.
   
   

Unless otherwise agreed by the Owner, a Purchaser is unable to return a Ticket for any Match Day and or Event to the Owner and is encouraged to use the Resale Platform if they can no longer attend the Match Day and or Event.

1. The ECB and the Owner are committed to promoting diversity and equal opportunities and expects all visitors at the Venue to share this commitment and comply with the ECB Anti-Discrimination Code.
     
2. Ticket Holders must at all times refrain from any conduct or behaviour which is discriminatory on the grounds of:
   
   (i) age;
   (ii) disability,
   (iii) gender reassignment,
   (iv) marital or civil partnership status,
   (v) pregnancy or maternity,
   (vi) race,
   (vii) religion and belief,
   (viii) sex or sexual orientation.
    
3. If any Ticket Holder engages in any conduct or behaviours as referred to in Clause 14(b), as determined by the Owner in its reasonable opinion, Clause 9 (Breach and Consequence) shall apply.
   
   

The Owner reserves the right to make amendments to these Terms & Conditions from time to time. Any amendments enacted hereto shall be made available as soon as practicable on the Website.

These Terms & Conditions shall not affect a Ticket Holder's statutory rights as a consumer.

No failure or delay by the Owner to exercise any right (in whole or in part) under these Terms & Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right. To the extent that the Owner is prevented or delayed by matters beyond its reasonable control from performing any of its obligation(s) under these Terms & Conditions, the Owner shall be relieved of any liability to any Ticket Holder for failure to perform or for delay in performing any such obligation(s).

No third party shall have the right to enforce any of these Terms & Conditions under the Contracts (Rights of Third Parties) Act 1999. However, it is agreed and acknowledged that on account of Clause 2(f) and Clause 3.2 (Transfer of Tickets), the Owner shall have the benefit of and be entitled to enforce all the provisions of these Terms & Conditions against Guests notwithstanding that they may not be a party hereto.

The Ticket Holder irrevocably and unconditionally consents to the collection, use and insertion into a database by or on behalf of the Owner of any personal information provided by the Purchaser and any other Ticket Holder in accordance with Data Protection Legislation for the purposes of implementation of these Terms & Conditions, including for administration, communication, enforcement and access control purposes. The Owner shall process any personal information of any Ticket Holder in accordance with Privacy Notice which may be viewed at http://utilitabowl.com/privacy.

Each of the provisions set out in these Terms & Conditions shall be severally enforceable. Notwithstanding that the whole or any part of any provision(s) of these Terms & Conditions may be declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, the provision(s) in question (or part thereof, as the case may be) shall be severed to the extent necessary and the other provision(s) of these Terms & Conditions and the remainder of the provision(s) in question (as applicable) shall continue in full force and effect.

The Ticket Holder shall not use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on a Ticket, and shall not purport or attempt to create any Ticket-related intellectual property rights.

1. These Terms & Conditions shall be governed by English Law. Any dispute arising from or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English Courts.
    
2. Without prejudice to Clause 22(a), the Owner reserves the right to pursue legal proceedings in a competent court of the Ticket Holder’s domicile, where such proceedings shall be governed and interpreted in accordance with English Law.